Question 1

Q: Is there a minimum amount required to rent items from Lux Seats Four Us, and what are the delivery options?

Accepted Answer

A: No, there is not a minimum amount required to rent items from Lux Seats Four Us. However, there is a minimum of $250 required for us to deliver your rental items. If your rental items do not meet this price, you must pick them up from our warehouse using a suitable vehicle. Please note that some items, such as our bounce castles and acrylic tables, are required to be delivered by a Lux Seats Four Us team member and cannot be picked up. This ensures the safe handling and setup of these specialized rental items.

Question 2

Q: What is the deposit and cancellation policy for rentals at Lux Seats Four Us?

Accepted Answer

A: At Lux Seats Four Us, we are thrilled to bring you the best seat rentals for your events! Our deposit policy reflects our commitment to ensuring a seamless rental experience. When you book with us, a 50% non-refundable deposit is required to secure your reservation. But don't worry – if you need to cancel for any reason, your deposit won't go to waste! It will be applied towards a future rental, which remains valid for up to one year from your original booking date. However, please be aware that if you cancel within 72 hours or less of your event date, both your deposit and final balance will be forfeited. We strive to provide flexibility and exceptional service, so please contact us if you need assistance with your reservation.

Question 3

Is there a delivery fee?

Accepted Answer

Yes, our delivery fee begins at $140 for up to 20 miles outside our warehouse address, any additional mileage will incur additional delivery fees. We can provide an actual delivery fee when an exact address is provided. 
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WE OFFER GROUND FLOOR & EASY ACCESS DELIVERY IN YOUR INITIAL DELIVERY FEE.
*IF YOUR DELIVERY REQUIRES ELEVATOR, MULTIPLE STAIRS, LONG WALK, ect., PLEASE INFORM US IN THE ADDITIONAL INFO SECTION WHEN FILLING OUT OUR REQUEST A QUOTE FORM.

*ANY DELIVERY THAT MAY BE OUTSIDE OF AN EASY ACCESS DELIVERY WILL INCUR ADDITIONAL FEES.
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SETTING UP RENTAL ITEMS AT EVENT VENUE IS NOT INCLUDED IN DELIVERY FEE. WE WILL DROP ITEMS AT EVENT VENUE AND HAVE SOMEONE SIGN FOR RECEIVING THE ITEMS. IF SETUP IS NEEDED, IT BEGINS AT $50 DEPENDING ON THE NUMBER OF ITEMS NEEDING TO BE SET UP.

Question 4

If my rental items are being delivered, does Lux Seats Four Us set up the items as well?

Accepted Answer

Our standard delivery service does not include the setup or placement of items once they have been brought to the delivery location, unless non setup has been specified prior; an additional setup and breakdown fee will be added to each order starting at $100 and can increase depending on order size.

If declined, the renter is responsible for setting up and placing the delivered items themselves.

For certain items from our inventory, professional setup and placement are mandatory by our team members. For these specific items, the required setup fee has already been incorporated into the overall price.

SOME ITEMS FOR EXAMPLE ACRYLIC TABLES, ADULT GLASS TABLES, SERPENTINE TABLES, SWEETHEART TABLES, CAKE TABLES, BOUNCE CASTLES, BUBBLE HOUSES ect.

If you have any questions regarding your specific order or need to request a setup service, please contact us at your earliest convenience.

Question 5

How far in advance can I place an order?

Accepted Answer

There is no limit in how far in advance you can place a request for a quote to reserve our rental items. Please be deposit ready when submitting a quote request. If you have an event coming up and you have your date locked, you can book with us. We highly recommend that you book as early as possible as rentals are reserved only on a first come first serve basis.

Question 6

Do you  have to have your event’s address or time at the time of booking?

Accepted Answer

You do not have to have your event's address or event time at the time of booking. We do need you to provide this detail at least two weeks prior to the event date.

Question 7

How long is the rental period?

Accepted Answer

Each quote that we create is for same day rental delivery and pick up, or same day pick up and return. If you need to rent our items for additional days, please let us know and we will gladly update your quote.

Question 8

Does Lux Seats Four Us provide event styling and event planning services.

Accepted Answer

Yes we do. Our sister company ATHREE Elite Events is a full event planning company. Please visit www.a3eliteevents.com for more info. We do offer a special discount if you decide to use our event planning services as well.

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Frequently Asked Questions