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FREQUENTLY ASKED QUESTIONS
Can I physically see your rental items before booking.
Of course, we have a show room at our warehouse, created exclusively for our clients to come and view our products. Warehouse is located in the Industrial District of Lithonia, GA. Please contact us first to book a showing consultation, as hours vary.
How far in advance can I place an order?
There is no limit in how far in advance you can place your rental order. If you have an event coming up and you have your date locked, you can book with us. We highly recommend that you book as early as possible as rentals are reserved only on a first come first serve basis.
Do you have to have your event’s address or time at the time of booking?
You do not have to have your event address or event time at the time of booking with us. We do need you to provide this detail at least two weeks prior to the event date.
How long is the rental period.
Each quote that we create is for same day rental delivery and pick up, or same day pick up and return. If you need to rent our items for additional days, please let us know and we will gladly update your quote.
If my rental items are being delivered, do your company set up the items as well.
We set up all bounce castles with the set up price already included in the delivery fee. Any additional items that a client needs set up by one of our team members is subject to a set up fee. Set up fee begins at $45 and can increase depending on the load needed to be set up.
Is there a minimum amount that has to be reached to rent from Lux Seats Four Us.
No there is not a minimum to rent from us. There is a minimum for us to deliver your rental items. Our minimum is $275. If your rental items do not meet this price, you must pick up items from our warehouse using a suitable vehicle.
How much is delivery?
Our delivery begins at $75 for deliveries 20 miles outside the city of Atlanta. Any location outside this radius will incur additional delivery charges. We can provide an actual delivery fee when an exact address is provided. Ground level delivery is included in fee. Any delivery that includes stairs or elevator access is subject to additional fees.
What is our cancellation policy.
All security deposits are non refundable. If you have to cancel for any reason after your final payment has been paid to us , which is two weeks prior to event date, 50% of that final payment will be given back to the client. Please notify us if there is any need to cancel as soon as possible. Any cancellation 48hrs or less of event date is subject to no refunds at all.
Any Additional Questions Do Not Hesitate To Contact Us!
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